Refund Policy

At Inofsto, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to make things right. Please read our refund policy below for detailed information.

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1. Eligibility for Returns

We accept returns and issue refunds for products that meet the following conditions:

• The item is returned within [30 days] of delivery.
• The item is unused, undamaged, and in its original packaging.
• Proof of purchase (order confirmation or receipt) is provided.

If your item does not meet these conditions, we may not be able to process your return or refund.

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2. Non-Refundable Items

The following items are not eligible for returns or refunds:

• Items marked as “final sale” or “non-returnable.”
• Customized or personalized items.
• Items damaged due to misuse, neglect, or improper installation.

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3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at [inofsto@hotmail.com] or use our contact form with your order details and reason for return.
2. Await Approval: Once your return request is approved, we will provide a return authorization and instructions.
3. Ship the Item: Package the item securely and ship it to the address provided in the return instructions.

Note: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

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4. Refund Processing

Once we receive and inspect your returned item, we will:

• Notify you of the status of your refund.
• If approved, process your refund to your original payment method within [1-4] business days.

Shipping fees are non-refundable unless the return is due to our error.

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5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [insert email] with photos of the issue. We will arrange for a replacement or refund at no additional cost.

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6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

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7. Late or Missing Refunds

If you haven’t received your refund within [1-4] days, please:

1. Check your bank account or payment method.
2. Contact your bank or payment provider, as processing times may vary.
3. Reach out to us at [inofsto@hotmail.com] for further assistance.

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8. Contact Us

If you have any questions about our refund policy, feel free to contact our customer support team:
Email: [inofsto@hotmail.com]
Phone: [+31 6 20777311]

We’re here to ensure your experience with Inofsto is as smooth and enjoyable as possible.